1. Sign in, or start as a guest

You can browse products, prepare a List and submit an order request as a guest. For repeat purchases, we recommend signing in first so you can keep your saved products and submitted orders together.

1. Select the account icon in the website header.
2. Follow the Shopify sign-in screen. The standard email sign-in uses a one-time verification code rather than a password.
3. After signing in, open your Trade account. On your first sign-in with a new email, your customer profile is created automatically.

Use the same account for future visits. If you already have an active Shop session, the sign-in screen may offer a quicker way to continue.

2. Find your way around your account

Once signed in, the account icon opens your trade account. The four sections give you a clear place to manage your product shortlist and order requests.

Your Business profile is used for correspondence. Editing its contact email does not change your Shopify sign-in email.

3. Choose products, options and quantities

Start in Products. Open an item to review its images, description and available options.

1. Select the design, colour, size or other option you want.
2. Enter your required quantity and check the product’s selling unit or pack contents.
3. Select Add to Inquiry List to keep that selection in your List.
4. Repeat for other options or products. When ready, open List in the header.

To keep a product for later, select its heart or Save product action. If prompted to sign in, return to the product and select Save product again.

4. Understand Saved products, List and Orders

These three areas support different stages of buying. Saving a product keeps it for later; submitting a request creates an order record.

Your saved products and linked orders are available when you sign in with the same account on another device.

5. Review your List and submit

Select List in the website header. Check each option and quantity, change amounts where needed and remove selections you no longer want.

Product prices are ex-factory. Shipping is shown separately when our team prepares your order costs. Any amount marked To be confirmed is still awaiting confirmation.

Complete the required contact fields shown on the page. Guests need to enter a name and email. Use the requirements box for delivery destination, packaging, customisation or quantity questions.

Select Submit order request and wait for the success message. Successfully submitted selections are removed from your List.

6. Keep your reference and receipt

The success page shows Order request submitted and your INQ reference. Keep this number and include it whenever you contact our team.

Download the original submission

Select Download order on the success page while available, before leaving the page. It saves an HTML receipt of the original selections and available initial prices. Open it in a browser; product images need an internet connection. Use Print to print it or save a PDF where supported.

For later revisions and current costs, open the order in your account. The downloaded file remains a copy of the original submission.

If you submitted as a guest

1. Keep the original tab open and select Sign in / create account.
2. Complete sign-in and check the account email shown with the order-link prompt.
3. Select Save to account to link the request to that account.

Complete this step within 24 hours of submission in the original tab session, before starting another guest request. If the linking option has expired or is unavailable, contact us with your INQ reference; your submitted request remains recorded.

7. Review costs, then confirm or reply

Open Orders → View details. When the status shows Confirming costs, review the latest product options, quantities, unit prices, shipping, tax, any adjustment and total. Read the delivery notes and terms.

After sending feedback, wait for our team to review it and reopen cost confirmation. Then check the latest version before confirming or replying again. You can also contact our team directly with your INQ reference.

8. Follow your order status

Check Orders for the latest status. Use the page’s Refresh control when you want to check for updates.

These statuses describe the order workflow. Payment, dispatch and delivery dates follow the arrangements agreed with our team.